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Missourians Get Insurance Company Rankings

November 14, 1996
By: Kelly Just
State Capital Bureau

For the first time, Missouri's Department of Insurance rates the performance of the state's 40 largest insurance providers. Kelly Just has more from the State Capital.

Story:Just
RunTime:
OutCue: SOC

The new rankings include providers of H-M-O, automobile, life, homeowner, and accident and health insurance.

A company's success is based on the number of customer complaints logged during the past three years.

Insurance Department Spokesman, Randy McConnell says the complaint indicator finally offers a user-friendly way to see a company's customer service record.

Actuality:McConnell
RunTime: 9 sec
OutCue: "companies and agents"
Contents: [101K WAV file - McConnell says that previously, customers had to wade through a huge complaint index that was of no use to anyone but insurance companies and agents. ]

The new ranking of Missouri's top 40 dealers takes up just two pages and is free through the Department of Insurance.

McConnell adds the department will also answer questions about specific carriers that may not be in this new list.

From Jefferson City, Kelly Just, K-M-O-X News.

tag:

To get a copy of the complaint index...call 1-800-726-7390.