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Missouri Department of Insurance Ranks Insurance Companies

November 14, 1996
By: Kelly Just
State Capital Bureau

For the first time ever, Missourians can see which of the state's top 40 insurance companies provide the best service. Kelly Just reports from the State Capital.

Story:Just
RunTime:
OutCue: SOC

The Department of Insurance has ranked the companies according to the number of consumer complaints received over the last 3 years.

Insurance Department spokesman, Randy McConnell says consumers often have trouble deciding between 2 or 3 possible insurance providers.

He says the new rankings show how companies stack up from the customer's point of view.

Actuality:McConnell
RunTime: 14 sec
OutCue: "buying decision"
Contents: [150K WAV file - McConnell says there's not many indicators for the general consumer to determine which companies provide good service. He says the complaint indicator could help determine that in the decision making process.]

The rankings include companies that offer H-M-O, automobile, house, health and accident and homeowner insurance.

From Jefferson City, Kelly Just, K-M-O-X News.

tag:

The complaint indicator is available for free through the department's consumer hotline...just call 1-800-726-7390.